🚚 Shipping & Returns

📦 Shipping Timeframes

All Synergy Coaching gear is made to order through our printing partner — this helps reduce waste and makes every piece unique to you.

Order Processing Time: 3-10 business days
Shipping Time (NZ): Typically 2–5 business days after dispatch
International Shipping: Currently not available

Once your order ships, you'll receive a tracking link via email.

📦 Shipping Pricing

We charge a flat shipping rate of $10 NZD for the first item in your order.
Each additional item adds $0.50 to help cover packaging and courier costs.

📍 Delivery Info

Orders are shipped directly from our printing partner to you.
Please make sure your shipping address is correct at checkout — we’re not able to resend parcels delivered to an incorrect address.

❌ Returns & Exchanges

Because all items are made just for you, we do not accept returns or exchanges for change of mind, wrong sizing, or order mistakes.

Please check your size, color, and shipping info carefully before placing your order.

🛠 Faulty or Incorrect Orders

If your item arrives damaged, faulty, or incorrect — we’ll make it right.

Your order number
A short explanation of the issue
A photo of the item

We’ll organise a replacement or refund where needed.

💬 Questions?

Need help with your order or sizing?
Flick us an email at abbey@synergycoaching.co.nz and we’ll get back to you as soon as we can.